Apart from Malaysia, where else do we ship to?

At this moment we ship to all countries in the world except Israel, Afghanistan, Syria, Yemen, Palestine, North Korea and Myanmar.

Please get in touch with us in case you have any issues completing your payment to your country.

 

How long does it take for international delivery?

It is expected to take between 7 to 14 working days for all international delivery.

 

How can I buy coffee?

You can browse through Buna Market by choosing the type of coffee as well as the coffee roaster .  

 

Is there a minimum order size?

There are no minimum orders. However, there are some restrictions for orders and delivery to Sabah and Sarawak. Please get in touch with us if you face any issues when ordering from the webstore.

 

How do online purchases ship?

Any purchases done through Buna Market are shipped by the respective seller. If you are buying from different sellers, the products will be shipped respectively. Please get in touch with the sellers if your delivery is taking longer than it should. 

  

How do our coffee ship?

All coffee orders are regulated to be shipped using Easy Parcel, GDEX or Lalamove/Grab Express. However, there will be cases that seller might choose to opt for another courier company that's more trustworthy in their respective locations. Most deliveries should arrive in 3-5  working days for orders within Malaysia.

  • If you have not received your order (Malaysian address) within 7 working days of the dispatch date, please contact us so we can address and rectify the situation

  • Please ensure that your address is accurate when ordering as we cannot be held responsible for shipping errors caused by incorrect information.
  • Shipping costs are calculated by gross weight of each product, inclusive of packaging.

 

How does “same-day delivery” work?

When you opt for Lalamove Instant Delivery, our team will put your order on top priority and will be fulfilled as soon as possible. Please take note on the Terms & Conditions on Lalamove Instant Delivery:

  • Cut-off time for instant “same-day delivery” is at 13.00 (1pm) on business days only. Our fulfilment centre is closed on all public holidays and weekends.
  • Lalamove instant “same-day delivery” is only applicable to addresses within Selangor, Putrajaya and Klang Valley.
  • The handling fee (included in the final cost) is RM15 per transaction.
  • On cases where the order is not able to be fulfilled within stipulated time (due to coffee beans not available or other issues), the handling fee will be waived from the shipping fee by way of store credit (does not apply to discount codes).